If you have any questions, please do not hesitate to contact us here, but below are some common queries:
Q: Will my pet be safe with you?
A: Yes, we take responsibility for your pet very seriously, please rest assured that your animal will be in capable hands.
Q: Do you take dogs out in large groups?
A: We never walk more than six dogs at a time. We only take dogs out in a group walk, that are suitable in temperament and behavour, so that we are always in control and each dog is safe.
Q: What if my pet has an accident?
A: We would get him/her to the vet and call you as soon as possible, we are qualified pet first aiders, so could provide emergency first aid in the first instance.
Q: Will you let my dog off the lead?
A: Until your dog is completely used to us, we will only walk him/her on a lead. After a suitable amount of time we can negotiate letting them run off the lead, but only if they have good re-call, have a suitable temperament and the client has given signed permission.
Q: My pet has special requirements, how will you know about these?
A: We fill in a form for each and every pet, on which we will note any likes/dislikes, specific needs and any owner requests.
Q: Are you insured
A: Yes we are fully insured, which covers your pet, keys and public liability.
Q: Will my keys be kept securely?
A: Yes each key will be kept in a combination-lock safe, that is bolted to the wall, and only labelled with a code system, they are also covered by our insurance.
Q: Do you refuse to take on any dogs?
A: We will only refuse to take on a dog that is vicious to people. If it is aggressive to other dogs, then we will insist that it is kept on a lead, muzzled and only taken on a solo walk. Some dogs do not adapt well to a group walk, and if this is the case, then we may suggest that a private walk is best.
Q: How do will you transport my dog, if the nearest walk is a drive away?
A: We transport pets in a Ford Custom van, which has had the bulk-head removed, is fully air-conditioned and fitted with different-sized cages, so each dog can have their own private travelling space. Each cage also has a travel bowl for constant access to water, a temperature-controlled fan for very hot days and vet-bed for ultimate comfort. The cages are all barred and not solid-sided, so the dogs can get plenty of light, air and can see each other. In fact , the dogs travel in more luxury than we do!
Q: What experience with animals do you have?
A: I have grown up with animals all my life, owning dogs, cats, horses, rabbits, ferrets, snakes and more! I have also worked in a vets as an assistant nurse for many years.
Q: Do you only look after regular pets, such as cats, rabbits, dogs etc... I have an exotic pet.
A: We take on all types of pets (except venomous varieties), and have experience of a wide variety of animals.
Q: I only need you for a few days of the year, is there a minimum amount you will take a new client on for?
A: No, we are more than happy to take on ad hoc clients, as well as regulars.